Brand profile
Founded in October 2024, Suzhou Hongluoxi Technology Co., Ltd. is a high-tech enterprise that has long been committed to the field of digital products, integrating R&D, production, sales and services. The company takes market demand as a starting point, seeks innovation, promotes development, and realizes customer needs with a sense of sincere cooperation and a service concept that improves the quality of life of the public. These products are popular in the digital audio-visual market for their advanced technology, first-class quality, sophisticated and stylish appearance, and thoughtful after-sales service.
FAQ
1. What should I do if I can't turn on my headset?
After receiving the headset, charge it first and then it can usually turn it on normally.
2. What if I can't charge my headset?
Sometimes, due to low temperatures and other conditions, the headset's battery may be in a state of waiting to be activated. Usually, after 1 hour of continuous charging, the charging state will return to normal.
3. What should I do if the sound cannot be output?
Usually, this is a format problem when playing music. Please adjust the music format to mp3.
4. What should I do if I can't connect or pair with Bluetooth?
Please disconnect other Bluetooth devices on your phone first and search for the connected device.
5. What should I do if there is no sound after Bluetooth connection?
Please check whether the headphone volume and phone volume have been adjusted to the lowest level. If the volume is not problematic, check if the music is played on the phone.
6. What should I do if I can’t adjust the volume?
Please check whether the headphone volume has reached its maximum value. If both the phone and speakers reach maximum volume, adjustments cannot be made.
7. What should I do if my headset cannot be translated?
●Please check whether the purchased options are marked with Ai translation function.
●Yes, the packaging list contains user manuals and device binding codes for AI translation. Follow the manual instructions, download the application and scan the bound device.
●Check whether the application has network permissions set.
●During the translation process, the application needs to be kept open.